Caseworker

Job Title: Caseworker
Working For: Bobby Dean MP (Carshalton & Wallington)
Location: Carshalton, London
Salary: £25,200 – £40,565 (In line with IPSA scales, according to experience)
Length of Contract: 12 months initially with view to becoming permanent

Closing Date: Sunday 20th October

Job details:

Bobby Dean MP is seeking a Caseworker to join the team in his busy constituency office in Carshalton, London.

Experience working in a people-focused role and dealing with the public in a calm, compassionate, and respectful manner is essential.

We are happy to discuss flexible work options, including job-share arrangements, part-time or condensed hours.

Key responsibilities:

Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Liaise with Government agencies, voluntary sector and others to resolve constituency matters
Log all cases; monitor progress and ensure all identified actions are taken
Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
Ensure records are kept and information managed confidentially in line with the data protection legislation
Assist surgeries and other meetings and follow up as appropriate
There may be a requirement for the role holder to work outside of normal hours and travel for work occasionally

Skills required:

Strong organisation and time management skills
Effective written and verbal communication skills
Strong interpersonal skills and ability to work within a sensitive and public-facing role
Tenacious attitude with a commitment to getting the best outcome for every person
Good knowledge of office-based IT systems and administrative tasks
Commitment to the aims and values of the Liberal Democrats

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info.

Interview/Start Dates

Interview Date: Interviews will be held throughout the application process.
Start Date: As soon as possible

Application Details